Steve Ritchie is the CEO of Papa John’s International Incorporation which is an American franchise restaurant company since January this year. Papa John’s headquarters are based in Louisville at a suburb known as Kentucky and is named as the fourth largest pizza delivery company in the United States
The CEO, Steve Ritchie Papa John’s, engaged in an interview with Louisville Business First where he talked about winning back consumers during which he admitted that Papa Johns has a long way to go to completely win back its customers.
During the interview, the CEO also insisted that the recent moves that have been made by the company that he heads have had a very positive impact on the customers. Some of the moves that Papa John’s has majored on pursuing include rebranding and having more focus on its employees to achieve the best possible results. Steve also mentioned that over the year, the perception of Papa John’s has changed from negative to neutral, a move which he considers as progress.
According to Ritchie, the recent restructuring in Papa John’s will help in getting the company back on the map for all positive reasons and also will help the company focus on its main five key targets, the main one being to bring back its lost customers and retaining the newly acquired and existing customers.
Early this year, the share prices of Papa Johns had dropped massively. However, there has been quite an improvement in the company although according to Reuter’s there’s a huge possibility of acquisition of the company by very willing investors who have shown a lot of interest in Papa John’s International Incorporation. Even as the number of wiling investors keeps rising, Steve Ritchie is quite positive about where the company has been heading in the last quarter of the year.
While concluding the interview, Ritchie insists that even while the challenges facing his company still exists, the main focus should be on the improvement it has made this year. He mentions that Papa John’s has had stabilizing sales and improved customer relations, all which have a hand in the future success of the company’s future.